Hospitality Team Lead

2 weeks ago


Coventry, Coventry, United Kingdom Frasers Group Full time
Job Description

Frasers Group is seeking an experienced Hospitality Team Lead to oversee the Catering & Bar operations. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining high standards of food and beverage quality.

Responsibilities
  • Manage a team of staff, providing guidance and training to ensure seamless service delivery.
  • Maintain accurate cash handling and profit control measures within the concessions unit.
  • Ensure effective communication with other departments to guarantee a memorable experience for guests.
  • Oversee the cleanliness and organization of the unit, maintaining a high standard of presentation throughout the day.
Requirements
  • Proven experience in a similar role, with a strong background in hospitality and customer service.
  • Ability to work independently and as part of a team, using initiative to resolve problems and ensure smooth operation.
  • Excellent communication and interpersonal skills, with a confident and friendly demeanor.
  • Able to work flexible hours, including evenings and weekends, with a reliable and punctual attitude.
Salary and Benefits

We offer a competitive salary of £25,000 per annum, plus benefits including:

  • Choose your own hours – work when suits you
  • Weekly pay
  • Full training provided
  • Free parking
  • Discounted food and drink from our onsite outlets
  • Opportunity to work as part of a vibrant and exciting venue team
About Us

Frasers Group is a leading retailer with a passion for delivering exceptional customer experiences. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.



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