Hospitality Team Member

2 days ago


Coventry, Coventry, United Kingdom Warwickshire Wildlife Trust Full time
Job Title: Catering AssistantJob Summary:

We are seeking a motivated and customer-focused Catering Assistant to join our team at Brandon Marsh Visitors Centre. As a key member of our hospitality team, you will be responsible for providing excellent customer service, preparing and serving food and drinks, and maintaining a clean and welcoming environment.

Responsibilities:
  • Serve customers using the till and adhering to procedures to ensure correct entry of items and accurate financial recording.
  • Prepare food and drinks for customers in line with the Catering Management System guidelines and Food hygiene regulations.
  • Maintain accurate records in relation to food storage and preparation in line with the Catering Management System.
  • Participate in the cleaning rota to ensure the catering area is maintained to the required standards of the Catering Management System.
  • Ensure that the tables, chairs, bins and general environment of the cafe and surrounding area is kept clean and tidy.
  • Help to clean items (by hand or by dishwasher) so that there is adequate equipment available to serve customers.
  • Carry out facility checks as required.
  • Be an active part of the Warwickshire Wildlife engagement team. Be able to speak to customers about Warwickshire Wildlife Trust, the nature reserve and membership which is communicated through your personal passion for wildlife.
  • To undertake other duties as requested by the Catering Manger and Catering Supervisor.
Requirements:
  • Ability to deliver high standards of customer service.
  • Use EPOS till systems.
  • Willing to work as part of a team and supporting colleagues in their day to day work.
  • Working in a public facing environment.
Personal Qualities:
  • Engaging representative for the Trust.
  • Excellent interpersonal skills.
  • Enjoyment of dealing with people and the ability to build rapport with customers quickly.
  • Sound judgment with a calm, confident, mature and pragmatic approach.
  • Determination to succeed.
  • Willingness to be flexible over days and hours of work.

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