Hospitality and Catering Director

2 days ago


York, York City, United Kingdom University of York Full time
Job Summary

We are seeking an experienced hospitality and catering professional to lead our operations at the University of York. As Head of Hospitality and Catering, you will play a crucial role in shaping exceptional service experiences and driving commercial growth.

About the Role

You will oversee all aspects of our hospitality operations, leading the development, delivery, and income generation of our services. This includes managing large-scale/multisite venues or events, providing strategic leadership, exceeding customer expectations, and ensuring compliance while maintaining a strong financial focus.

This is an excellent opportunity to bring your expertise and vision to a fast-paced and diverse environment. You will work closely with stakeholders to elevate standards across our extensive portfolio of outlets and event operations.

The ideal candidate will have significant experience in managing large-scale hospitality operations, with a proven track record in financial management, team leadership, and customer-focused service delivery.

Key Responsibilities:
  1. Manage hospitality operations, including staff supervision, budget management, and quality control.
  2. Develop and implement strategies to drive commercial growth and improve customer satisfaction.
  3. Maintain high standards of service quality, ensuring consistency across all outlets and event operations.
  4. Work closely with stakeholders to ensure effective communication and collaboration.
What We Offer:
  1. A competitive salary of £46,238 - £53,145 per annum, plus a 10% performance-related bonus.
  2. Generous annual leave of 38 days, including public holidays.
  3. An enhanced company pension scheme (T&Cs apply).
  4. Enhanced company sick pay, maternity, and paternity pay (T&Cs apply).

The role requires flexibility and occasional evening and weekend work. The position is based at the University of York campus, with some remote working opportunities available.



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