Chief Operations Director

1 day ago


York, York City, United Kingdom University of York Full time

We are seeking an experienced and motivated hospitality professional to join us at the University of York.

About the Role

This is a pivotal opportunity to shape exceptional service experiences and drive commercial growth as the Head of Hospitality and Catering. You will oversee all aspects of our hospitality operations, leading the development, delivery, and income generation of our services.

You will provide strategic leadership, exceed customer expectations, ensure compliance, and maintain a strong financial focus. Working closely with diverse stakeholders, you will elevate standards across our extensive and diverse portfolio of outlets and event operations.

Key Responsibilities:
  • Leading large-scale or multisite venues or events with significant experience in hospitality and catering.
  • Providing vision and purpose in a fast-paced and diverse environment.
  • Navigating complex operations, balancing strategic goals with operational demands.
  • A proven track record in financial management, team leadership, and customer-focused service delivery.
  • An innovative approach and awareness of industry trends, translating these into actionable strategies.
What We Offer:
  • £46,238 - £53,145 per annum, plus 10% performance-related bonus.
  • 38 days annual leave including public holidays.
  • Enhanced company and workplace pension schemes (T&Cs apply).
  • Enhanced company sick pay, maternity, and paternity pay (T&Cs apply).

The role involves working 37 hours per week with flexibility for occasional evening and weekend work. The position is based at the University of York campus, with some opportunities to work from home.

Essential Requirements:
  • Experience in managing large-scale/multisite venues or events.
  • Leadership skills in a fast-paced environment.
  • Ability to navigate complex operations.
  • Proven financial management and customer service skills.


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