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Patient Care Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Optical Express Full time
Job Title – Patient Advisor

Location – Cardiff

Hours – Full time, 40 hours

Salary – £27,000 & benefits, full training will be given

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're passionate about making a positive impact on our local communities through charitable and environmental projects. As a Patient Advisor, you'll play a vital role in our mission to provide world-class customer service.

As an employee, you can benefit from:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

Your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up-to-date information
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will:

  • Be driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Be able to demonstrate strong negotiation skills
  • Be self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware while providing world-class customer service

If you believe you have the right skills and attributes for this role, we'd love to hear from you.