Senior Client Services Administrator

1 day ago

London, United Kingdom Nuffield Health Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Services Administrator to join our team at Nuffield Health. As a key member of our Client Services Team, you will be responsible for providing exceptional administrative support to our clients and ensuring the smooth operation of our reception services.

Key Responsibilities
  • Provide professional reception services and manage internal and external queries, concerns, and complaints in a timely and caring manner.
  • Book clinical appointments and manage fitness memberships, working closely with the clinic manager to ensure clinical diaries are managed effectively.
  • Maintain the reception area to a high standard, ensuring relevant information, promotional literature, and supplies are available.
  • Assist in ordering stationery and clinical supplies.
  • Take on additional administrative and ad-hoc duties as required.
  • Provide regular service monitoring reports to senior staff.
  • Lead, motivate, and support staff in creating a team culture and professional working environment.
  • Work closely with senior site management to ensure smooth and efficient administration processes.
  • Complete 1-2-1 meetings and attend team meetings as required.
  • Ensure clinical and operational cover is arranged to maintain confidentiality and service standards.
  • Participate in the recruitment, interviewing, induction, training, and mentoring of new reception staff.
Requirements
  • Experience in leading teams and managing administrative processes.
  • Excellent interpersonal and written/verbal communication skills.
  • Professionalism, discretion, and a positive attitude to develop and nurture relationships.
  • Attention to detail and time management skills.
  • Confident communicator with the ability to engage effectively with corporate staff, internal and external stakeholders, and other healthcare professionals.
  • Ability to support with complex customer issues while maintaining a positive attitude.
  • Strong understanding of processes and procedures.

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