Senior Client Services Administrator
4 weeks ago
Senior Client Services Administrator
London | Administration | Permanent| Full time
Up to £ 29,206.00 depending on experience
40 hours per week
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. The aim of this role is to support the Client Services Manager to drive high standards of customer service and operational excellence from the Front of House at the on-site corporate Fitness Centre.
As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word. You'll be passionate about supporting other colleagues via coaching and mentoring and you will have the ability to drive high standards of customer service and operational excellence Self-motivated and keen to develop skills and knowledge
As a Senior Client Services Administrator, you will:
Work for Nuffield Health within the on-site Client Services (front of house) team Supporting the Client Services Manager and coaching a team of client service advisors. Form part of the on-site management team assisting with duty manager shifts and working towards Fitness Centre operational KPI's.
Main duties and key responsibilities:
Key responsibilities include, but are not limited to the following tasks:
Working at front of house providing a highly professional service to a large on-site corporate membership base. This will include membership and booking enquiries, problem solving and stakeholder management
Act as a day-to-day coach to the client services administrators, supporting 1-2-1's and assisting in developing them within their roles to ensure their individual KPI's are achieved.
Supporting the Client Service Manager with front of house financial membership processes, including banking's, direct-debit processing and other administrative tasks.
Drive a culture of continuous improvement, evaluating processes and data management to see if any efficiencies can be made.
Support the Client Services Manager with recruitment of new FOH staff
Opportunity to support other head of departments on key projects and tasks to support your personal development.
Deputize for the Client Services Manager in their absence by being the lead point of contact for the department and chairing weekly departmental meetings.
Weekly Duty Manager shifts which are predominantly fixed, depending on leave and other absence
Any other reasonable duties required by Nuffield Health
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
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