IT Support Field Engineer
3 weeks ago
Job Title: Technical Field Service Specialist
Job Summary:
We are seeking a highly skilled and customer-focused Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients in a specific geographical area.
Key Responsibilities:
- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarisation and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
Requirements:
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance – printers, scanners
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
- Awareness of Payment Card Industry (PCI) compliance would be desirable
- Ability to gain base level security clearance – BPSS
- Valid UK Driver's License - Vehicle supplied
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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