Service Experience Designer
4 days ago
Main Responsibilities
- Leading the design and development of detailed journey maps, capturing every touchpoint, interaction, and emotion experienced by residents.
- Collaborating with cross-functional teams to ensure journey designs are actionable, highlighting areas for process improvement and innovation.
- Presenting detailed journey maps, insights, and recommendations to Customer Journey Managers, ensuring alignment with the design direction.
About the Role
This is a full-time position working Monday to Friday 9am to 5pm. The successful candidate will start on January 6th on an ongoing basis. Salary: £40,388 - £44,876 per annum (PAYE).
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