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Leisure Experience Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Village Hotels Full time
{"title": "Leisure Assistant", "description": "Delivering Exceptional Guest Experiences

We're passionate about creating lively, modern spaces for our guests to work, eat, relax, play, and exercise. As a Leisure Assistant, you'll play a vital role in ensuring our public areas are always looking their best.

Whether it's maintaining the studios, gym floor, or poolside, you'll be responsible for delivering outstanding customer service and creating an exceptional member experience.

We're looking for someone who shares our passion for hospitality, leisure, and fitness. If you're a solutions-oriented individual with a smile and a knack for talking to everyone, we'd love to hear from you.

Key Responsibilities:

  • Deliver exceptional customer service and create a welcoming atmosphere for our guests
  • Maintain the cleanliness and hygiene of our public areas
  • Refine our guest experience and take care of the pool area
  • Work collaboratively with the team to ensure seamless operations

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of wellbeing and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive, and inclusive work environment with loads of development opportunities
  • Regular team events with our BIG People days
  • Excellent reward and recognition incentive schemes
  • Monthly wellbeing programme for all employees
  • Anniversary rewards for key milestones of service
  • Holiday purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme

What We're Looking For:

  • A passion for hospitality, leisure, and fitness
  • A smile and ability to talk to everyone
  • The ability to deliver outstanding customer service leading to exceptional member satisfaction
  • Solutions-oriented with an eye for spotting issues before they happen
  • Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe

Please note: All offers are subject to a successful DBS check in this role.

Come and be part of something new and special - Work, Grow, and Play the Village Way.