Optical Manager
2 weeks ago
Job Summary
Health Care Personnel is seeking an exceptional Optical Manager to lead their highly successful practice. With nearly 100 years of experience, this esteemed company has built a reputation on quality of service and patient loyalty.
Main Responsibilities
- To ensure practice efficiency and compliance with organisational procedures
- To guarantee total customer satisfaction with products and services
- To be an effective leader, motivating, supporting, training and developing staff
- To realise the full potential of the practice with regard to patient numbers and sales targets
- To achieve maximum profitability
- To be responsible for quality control in all areas
- To manage stock control
- To maintain exceptional standards of cleanliness and presentation throughout the practice
- To be responsible for health and safety standards across the practice
- To work with the Marketing Department to maximise marketing effectiveness at a local level
- To drive cost efficiencies
- To dispense spectacles to prescriptions
- To ensure that the sale and supply of spectacles and contact lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
Personal Specification - Skills, Knowledge and Experience
- Previous management experience would be desirable, or a proven track record of developing and supporting staff
- Strong background in customer service
- Experience of driving business performance such as sales, customer satisfaction and cost efficiencies
- Strong leader, able to motivate and engage with staff at all levels
- Excellent verbal and written communication skills
- Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility – able to be flexible on days worked and provide cover to other practices
- Well-presented and professional
- Attention to detail
Company Benefits
- Bonus scheme
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Experience
- Management: 1 year (required)
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