Content Moderation Specialist

1 week ago

London, Greater London, United Kingdom Snap Inc. Full time
About the Role

We are seeking a highly skilled Content Moderation Specialist to join our London team at Snap Inc. As a key member of our content moderation team, you will play a critical role in ensuring the quality and safety of our platform.

Key Responsibilities
  • Review content submissions to ensure they meet our community guidelines, policies, and technical requirements.
  • Investigate safety incident reports, take appropriate actions, and follow up on every report.
  • Drive quality management activities and conduct regular quality audits.
  • Analyze data and use analytical tools to identify and drive solutions for new issues, trends, and decision-making.
  • Develop policy guidance, tool/product updates, escalation pathways, operations improvement, and quality control.
  • Project manage key moderation and product initiatives with tight deadlines and shifting priorities.
  • Review team members' work, create and deliver training, and provide feedback.
  • Identify and escalate new issues and trends.
  • Collaborate with vendor teams on policy, quality, and operational matters.
Requirements
  • Excellent writing and verbal communication skills.
  • Experience with policy enforcement and attention to detail.
  • Experience managing multiple global projects and cross-functional stakeholders.
  • Strong data analytics skills to drive problem-solving, decision-making, and reporting.
  • Great judgment and ability to problem-solve independently and with peers.
  • Ability to prioritize tasks and work independently with minimal oversight.
  • Passion for Snapchat, content, and online safety.
Preferred Qualifications
  • Bachelor's degree or equivalent work experience.
  • Flexible work-hours: full-time and weekends as needed.
  • Additional language skills are a plus.
  • Experience with JIRA, Zendesk, or similar issue tracking software.
  • Experience in content moderation, operations/programme management, product, or related roles.
  • Experience in online safety-related disciplines at a technology company.
About Snap Inc.

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

We are an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification.

We offer a range of benefits, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.

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