Retail Store Supervisor

3 weeks ago


Newport, Newport, United Kingdom PDSA Full time
About the Role

We are seeking an experienced Retail Store Supervisor to lead our charity shop team in delivering exceptional customer service and maximising profits. As a key member of our team, you will be responsible for managing our retail shop, supervising colleagues and volunteers, and driving sales growth.

In this role, you will have the opportunity to share your passion for retail with our customers and colleagues, championing the PDSA name and raising awareness of our charity's work in the local community. You will also be expected to continually share your retail knowledge with other PDSA Shop Managers in the region, helping them to achieve best practice and excellence.

The successful candidate will have proven leadership and mentoring skills, with a track record of delivering objectives and profit targets. They will be passionate about providing great customer service, self-motivated, and organised, with a genuine commitment to making a difference in their community.

Key Responsibilities
  • Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation, and good use of financial and competitor data
  • Coach, recruit, and train a team, including volunteers, to be the best they can be, encouraging new ideas and ways of doing things
  • Drive a culture of continuous improvement, continually reviewing KPIs and performance data to gain insight into what works and what doesn't
  • Be passionate about PDSA as a charity and raise awareness of what we do with every customer

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