Customer Experience Manager

4 weeks ago


Haddington, East Lothian, United Kingdom TravisPerkins - Attrax Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities
  • Support the Store Manager in leading the store team and achieving sales targets
  • Provide excellent customer service, ensuring a positive experience for every customer
  • Manage stock levels, process deliveries, and maintain a clean and organized store environment
  • Coach and develop the store team to achieve their full potential
  • Identify opportunities to improve sales and implement effective solutions
What We Offer
  • A competitive salary and bonus scheme
  • Opportunities for career development and progression
  • A comprehensive training program, including access to our Toolstation Academy
  • A range of benefits, including 22 days' holiday, company pension scheme, and life assurance
  • A fun and supportive work environment with a team of like-minded individuals
About Us

Toolstation is one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. We are part of the Travis Perkins Group, a leading supplier of building materials and home improvement products. We are committed to delivering exceptional customer service and providing a positive experience for every customer.



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