Automotive Service Manager

1 month ago

Haddington, East Lothian, United Kingdom Tustain Motors Full time

As a Service Manager you will be responsible for providing direction for our aftersales operation. You will ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. Your team will comprise of Service Advisors and Technicians who will need clear direction in order to run an efficient and professional operation, always ensuring that a first class customer experience is delivered.

Alongside your passion for customer service, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets.

Role Responsibilities:

  • Meet key performance indicators and targets.
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability.
  • Work with the team to develop understanding and implementation of a customer focused environment, setting clear objectives/targets.
  • Respond promptly to customer enquiries.
  • Liaise with external companies to ensure good working relationships are developed.
  • Maintain rigorous control of department costs, stock and budget.
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due.
  • Recruit, coach and appraise team to ensure they are operating to full potential.
  • Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources.
  • Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.

The Ideal Candidate:

  • Experience as a Service Manager, or experience in a busy workshop environment and ready to take the next step on your career.
  • Experience of working in a target driven environment
  • Experience of developing and monitoring budgets
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • Be able to guide and direct a team
  • A strong customer focus
  • Excellent communication skills


  • Service Delivery Manager

    3 weeks ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to lead the delivery of Children and Young People Services for children and families in East Lothian. The successful candidate will be responsible for managing and developing the delivery of services as defined by legislation, specified standards, and within approved budgets.Key...

  • Customer Service Manager

    4 weeks ago

    Haddington, East Lothian, United Kingdom Toolstation Full time

    Retail Supervisor Role at ToolstationWe're looking for a talented Retail Supervisor to join our team at Toolstation. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Support the Store Manager: Stand in for the Store Manager in their absence, motivate and...

  • Customer Service Manager

    4 weeks ago

    Haddington, East Lothian, United Kingdom Toolstation Full time

    Retail Supervisor Role at ToolstationWe're looking for a talented Retail Supervisor to join our team at Toolstation. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Support the Store Manager: Stand in for the Store Manager in their absence, motivate and...

  • Financial Services Manager

    1 month ago

    Haddington, East Lothian, United Kingdom Meraki Talent Limited Full time

    Job Title: Client Manager HaddingtonMeraki Talent Limited is seeking a highly skilled Client Manager to join their team.The Role:The Client Manager will be responsible for managing client relationships and overseeing client accounts, providing tailored financial advice to meet each client's unique needs. This role requires a trusted advisor who can help...

  • Financial Services Manager

    1 month ago

    Haddington, East Lothian, United Kingdom Meraki Talent Limited Full time

    Job Title: Client Manager HaddingtonMeraki Talent Limited is seeking a highly skilled Client Manager to join their team.The Role:The Client Manager will be responsible for managing client relationships and overseeing client accounts, providing tailored financial advice to meet each client's unique needs. This role requires a trusted advisor who can help...

  • Information and Service Support Officer

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job SummaryWe are seeking an experienced Information and Service Support Officer to join our Children's Services team. The successful candidate will provide performance management information and lead on the case management system (MOSAIC) and process improvement.Key ResponsibilitiesProvide performance management information for and on behalf of the senior...

  • Information and Service Support Officer

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job SummaryWe are seeking an experienced Information and Service Support Officer to join our Children's Services team. The successful candidate will provide performance management information and lead on the case management system (MOSAIC) and process improvement.Key ResponsibilitiesProvide performance management information for and on behalf of the senior...

  • Policy and Service Improvement Officer

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job OpportunityWe are seeking a highly skilled and experienced Policy and Service Improvement Officer to join our Children's Services team.The successful candidate will have a sound working knowledge of GIRFEC, UNCRC, Corporate Parenting and The Promise, and be able to apply strategic thinking to practice development and delivery.Key responsibilities will...

  • Policy and Service Improvement Officer

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job OpportunityWe are seeking a highly skilled and experienced Policy and Service Improvement Officer to join our Children's Services team.The successful candidate will have a sound working knowledge of GIRFEC, UNCRC, Corporate Parenting and The Promise, and be able to apply strategic thinking to practice development and delivery.Key responsibilities will...

  • Social Services Professional

    3 weeks ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Vacancy OverviewWe are seeking a skilled Social Services Professional to join our Disability Team in East Lothian Children's Services. The successful candidate will work with children, young people, and their families affected by complex and enduring disabilities, providing support and guidance to ensure the best possible outcomes.Key ResponsibilitiesHold a...

  • Information and Service Support Specialist

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job SummaryWe are seeking an experienced Information and Service Support Officer to join our team at East Lothian Council. This is a unique opportunity to work in a dynamic and supportive environment, contributing to the development and review of our services.Key ResponsibilitiesProvide performance management information to the senior management team and...

  • Information and Service Support Specialist

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Job SummaryWe are seeking an experienced Information and Service Support Officer to join our team at East Lothian Council. This is a unique opportunity to work in a dynamic and supportive environment, contributing to the development and review of our services.Key ResponsibilitiesProvide performance management information to the senior management team and...

  • Customer Service Representative

    1 month ago

    Haddington, East Lothian, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our Tesco team as a Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities* Provide excellent customer service, ensuring that every customer...

  • Customer Service Representative

    1 month ago

    Haddington, East Lothian, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our Tesco team as a Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities* Provide excellent customer service, ensuring that every customer...

  • Social Services Professional

    3 weeks ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Vacancy OverviewThe successful candidate will work within the Intake and Assessment Team, supporting children and families in East Lothian. The role involves undertaking assessments, direct work with children and families, and contributing to the team's duty-rota.Key ResponsibilitiesUndertake assessments of children-in-need and child protection...

  • Digital Services Assistant

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Housing Association Full time

    Exciting Opportunity with East Lothian Housing AssociationFull Time (35 hours)Salary: £11, - £20, per yearThis opportunity is fixed term for 18 monthsBased in HaddingtonEast Lothian Housing Association is a growing organisation that builds and manages a range of properties to meet a variety of needs in East Lothian.We are seeking an enthusiastic individual...

  • Digital Services Assistant

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Housing Association Full time

    Exciting Opportunity with East Lothian Housing AssociationFull Time (35 hours)Salary: £11, - £20, per yearThis opportunity is fixed term for 18 monthsBased in HaddingtonEast Lothian Housing Association is a growing organisation that builds and manages a range of properties to meet a variety of needs in East Lothian.We are seeking an enthusiastic individual...

  • Social Services Professional

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Vacancy InformationCandidates will be assessed on the basis of relevant experience and qualifications, with a salary within the advertised scale.Hourly Rate: £21.14-£23.56Working Hours: Monday - Friday, with flexible start and finish times. Flexi time is applicable.About the RoleThe Disability Team in East Lothian Children's Services is seeking a skilled...

  • Social Services Professional

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Vacancy InformationCandidates will be assessed on the basis of relevant experience and qualifications, with a salary within the advertised scale.Hourly Rate: £21.14-£23.56Working Hours: Monday - Friday, with flexible start and finish times. Flexi time is applicable.About the RoleThe Disability Team in East Lothian Children's Services is seeking a skilled...

  • Financial Manager

    1 month ago

    Haddington, East Lothian, United Kingdom East Lothian Council Full time

    Vacancy OverviewWe are seeking a qualified accountant to join our team in Service Accounting at East Lothian Council. The successful candidate will support the financial management of various council services.Key ResponsibilitiesProvide financial management support to council servicesWork across a range of council services to develop skills and...