IT Service Desk Manager

1 month ago


Beckenham, Greater London, United Kingdom Adecco UK LTD Full time

Adecco UK LTD is seeking an experienced IT Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer.

Job Description:

This role will manage end-to-end IT support and maintenance across a range of systems, ensuring high-quality service delivery from initial customer contact to resolution of complex technical issues.

  • Team Leadership: Oversee day-to-day operations of the Service Desk, including staff task management, rotas, and escalation point for technical and customer service matters.
  • Technical Oversight: Engage in hands-on support, spanning systems management, troubleshooting, and triage, ensuring seamless operation of user devices, core administration systems, telephony, and the Salesforce platform.
  • Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and ensuring adherence to SLA standards.
  • Incident and Problem Resolution: Coordinate the resolution of service requests and complex issues, maintaining compliance with incident management protocols.
  • System Maintenance: Manage after-hours maintenance tasks, oversee backups, security protocols, capacity planning, and software/hardware updates.
  • User and System Management: Facilitate user provisioning and end-user device lifecycle management, conduct system access audits, and ensure anti-virus and vulnerability patches are current.
  • Reporting and Compliance: Generate Service Desk reports on SLA metrics, manage configuration standards, and ensure alignment with IT compliance requirements.

The ideal candidate will have minimum 5 years experience in an IT Helpdesk or IT Service support role, with hands-on experience in incident and problem management. ITIL Framework certification is required, along with a strong understanding of Active Directory, Azure AD, O365, and basic networking.

A full UK driving license is also required for this position. Based in Bromley, this role offers hybrid work arrangements based on business needs. The estimated salary for this position is between £55,000 and £65,000 per annum.



  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Service Desk Manager LeadAbout Us: Vertex IT Solutions Ltd is a dynamic and innovative company that provides top-notch IT services to its clients. We are seeking an experienced Service Desk Manager Lead to join our team.Job Description:We are looking for a skilled and organized Service Desk Manager Lead who can manage and own the Service Desk...


  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Summary:Vertex IT Solutions Ltd is seeking a highly skilled Service Desk Lead Specialist to manage and operate our Service Desk function. The ideal candidate will have a strong background in ITIL processes, experience in leading a team of technical support engineers, and excellent customer service skills.About the Role:This is a challenging and rewarding...


  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Service Delivery Operations HeadAbout Us: Vertex IT Solutions Ltd is a leading provider of IT services. We are seeking an experienced Service Delivery Operations Head to join our team.Job Description:The Service Delivery Operations Head will be responsible for managing and owning the Service Desk function of the IT Services Division within our...


  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: IT Support Team SupervisorAbout Us: At Vertex IT Solutions Ltd, we strive to provide exceptional IT services to our clients. We are seeking a highly skilled IT Support Team Supervisor to join our team.Job Description:The IT Support Team Supervisor will play a key role in managing and owning the Service Desk function of the IT Services Division...


  • Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is looking for an experienced IT Support Team Lead to join our team and take charge of our IT support operations. As a key member of our IT department, you will play a crucial role in delivering high-quality IT support services to our customers.You will be responsible for managing and owning the service desk function, ensuring that IT...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Job OverviewBromley Children's Social Care is committed to delivering exceptional services to children and families in need. We are seeking a highly skilled and experienced Team Manager to join our Safeguarding and Care Planning Team.


  • Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full time

    About the RoleThis Court Probation Officer role offers an exciting opportunity to work with Service Care Solutions Ltd in London - Bromley. As a key member of our team, you will be responsible for managing single requirement UPW cases and multiple sentence management UPW requirements for their Unpaid Work.Responsibilities:Manage offender profiles, assessing...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Job Description:As an Offender Management Case Manager, you will be responsible for undertaking the full range of offender management tasks with offenders assessed as low or medium risk of harm. This includes contributing to the delivery of the Risk Management plan and reporting significant changes relating to risk of harm and/or reoffending or...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Job Overview:Service Care Solutions is seeking an Offender Management Coordinator to join our team. The successful candidate will be responsible for managing single requirement UPW cases and multiple sentence management UPW requirements for offenders.Responsibilities:Manage single requirement UPW cases and multiple sentence management UPW requirements for...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    About the RoleThis is an exciting opportunity to work as a Probation Service Officer with Service Care Solutions in London. The successful candidate will be responsible for managing UPW cases and supporting the Probation Officer grade in high-risk situations.Responsibilities include:To use computer-based systems to produce, update and maintain records and...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Offender Support Manager Job DescriptionService Care Solutions is seeking an Offender Support Manager to join our team. In this role, you will be responsible for managing single requirement UPW cases and multiple sentence management UPW requirements for offenders in their Unpaid Work.About the Role:You will work closely with offenders, providing them with...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    **Job Title:** Offender Management Specialist**Location:** London, United Kingdom**Job Type:** Full-time**About Us:We are a leading provider of probation services, committed to delivering high-quality support to individuals with complex needs. Our team is dedicated to making a positive impact in the community.**Job Description:**We are seeking an experienced...


  • Beckenham, Greater London, United Kingdom FREEADS Full time

    Role OverviewWe are seeking a skilled Recruitment Consultant to manage our regional desk delivering specialist Engineering and Technical personnel to established clients within the Fire & Security sectors.This is a hot desk opportunity with potential for growth and development in a dynamic environment. Typical roles sourced by the successful candidate...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Job Summary:We are seeking a highly motivated and experienced Offender Management Case Manager to join our team in managing single requirement UPW cases and multiple sentence management UPW requirements for individuals undertaking Unpaid Work.This role involves working with offenders assessed as low or medium risk of harm and supporting the Probation Officer...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Company OverviewBromley Council is a dynamic and forward-thinking local authority committed to providing exceptional services to its citizens. Our Children's Social Care department has recently achieved an Ofsted rating of "outstanding", reflecting our dedication to excellence.Job SummaryWe are seeking a highly skilled and experienced Senior Social Work...

  • Case Manager

    1 week ago


    Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    Role Overview:As a Probation Services Coordinator, you will play a crucial role in supporting individuals undertaking Unpaid Work by managing their case effectively. This involves working closely with offenders, their families, and external agencies to ensure that they receive the necessary support to achieve their goals.Key responsibilities include...


  • Beckenham, Greater London, United Kingdom Required IT Full time

    Job OverviewWe are seeking a talented Network Engineer to join our team at Required IT. This is a fantastic opportunity to work on a wide range of projects, from designing and implementing network infrastructure to optimizing system performance. As a key member of our infrastructure team, you will play a crucial role in ensuring the security, reliability,...


  • Beckenham, Greater London, United Kingdom Required IT Full time

    About the RoleThis is a unique opportunity to join our financial services organisation as a PMO Analyst. You will be responsible for coordinating large IT and business change projects, ensuring they meet quality standards and are delivered on time.The successful candidate will have 6–12 months of PMO experience and proficiency in Microsoft Office...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full time

    About the Job:We are recruiting a Recovery Practitioner to join our team in Surrey. The successful candidate will be responsible for managing a caseload of service users and delivering evidence-based interventions to support them in achieving their recovery goals.Key Responsibilities:Manage a caseload of service users with complex needsDeliver comprehensive...


  • Beckenham, Greater London, United Kingdom Service Care Solutions Full time

    **Unparalleled Career Opportunities:**Service Care Solutions is a specialist recruitment agency that has been supplying experienced staff to various non-profit providers across the UK for many years.We have established ourselves as a leading provider of substance misuse support workers, nurses, and recovery practitioners. Our unique consultants know exactly...