Hotel Service Lead

3 weeks ago


Manchester, United Kingdom The Midland Hotel Full time

We are seeking an experienced Food and Beverage Supervisor to join our team at our hotel. As a member of our management team, you will be responsible for ensuring that our guests receive exceptional service through effective supervision of service delivery, training of new team members, and contribution to event planning and execution.

About Our Hotel

Our hotel is part of a leading hotel group that operates over 270 hotels across the UK and Europe. We offer special rates on rooms across the UK & Europe, a company-wide recognition scheme, and ongoing job-related training programmes.

Key Responsibilities
  • Supervise service delivery to ensure exceptional guest experiences
  • Train and coach new team members to meet expectations
  • Assist the Food and Beverage Manager with tasks such as event planning and staff training
  • Lead by example and promote a positive team culture
Requirements
  • Excellent communication and leadership skills
  • Able to work effectively in a fast-paced environment
  • Knowledge of food and beverage operations and service standards
  • Ability to train and develop team members
Benefits
  • Competitive salary range (£24,000 - £29,000)
  • Opportunities for career progression and professional development
  • Access to company-wide recognition schemes and rewards
  • Meals on duty and other employee benefits


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