Rental Experience Specialist
3 days ago
Welcome to Thrifty Car & Van Rental
">As a leading car rental company, we are committed to delivering exceptional customer experiences through our comprehensive fleet and excellent service.
">Job Description: Customer Service Representative
">We are seeking a highly motivated and experienced Customer Service Representative to join our team. In this role, you will play a crucial part in ensuring a positive and seamless experience for our customers throughout their car rental journey.
">Main Duties:
">- ">
- Identify and exceed customer requirements by providing personalized support and assistance.">
- Efficiently manage the rental process, including verifying customer information, processing payments, and completing rental agreements accurately.">
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations.">
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities.">
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives.">
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles.">
Requirements:
">- ">
- Excellent customer service and communication skills.">
- Strong administrative skills.">
- Proficient computer skills.">
- A full driving license (held for at least 12 months).">
Salary: £25,000 - £35,000 per annum, depending on experience.
">Benefits:
">- ">
- 30 days holiday (including bank holidays).">
- Company pension scheme.">
- Employee discount scheme.">
- Funded Summer and Christmas events.">
- Cycle to Work Scheme.">
- Discounted car hire rates.">
Join our dynamic team at Thrifty Car & Van Rental and take advantage of our exciting opportunities for growth and development.
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