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Customer Service Representative

2 months ago

Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full time
Job Description

Job Title: Customer Service Representative

Job Type: Full-time

Location: Chessington World of Adventures Resort

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chessington World of Adventures Resort. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling enquiries, and managing bookings.

Key Responsibilities:

  • Provide exceptional customer service: Respond to guest enquiries in a timely and professional manner, ensuring that every guest feels valued and supported.
  • Manage bookings and enquiries: Handle guest bookings, cancellations, and amendments, ensuring that all information is accurate and up-to-date.
  • Collaborate with team members: Work closely with colleagues to achieve team targets and provide a seamless customer experience.
  • Stay up-to-date with product knowledge: Develop and maintain a thorough understanding of our products and services, ensuring that you can provide expert advice to our guests.
  • Meet performance targets: Achieve and exceed performance targets, including response times, resolution rates, and customer satisfaction scores.

Requirements:

  • Excellent communication skills: Possess excellent written and verbal communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer service experience: Have previous experience in a customer-facing role, with a proven track record of providing exceptional customer service.
  • Product knowledge: Have a strong understanding of our products and services, with the ability to provide expert advice to our guests.
  • Team player: Be a team player, with the ability to work collaboratively with colleagues to achieve team targets.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing priorities.

What We Offer:

  • Competitive salary: A competitive salary and benefits package.
  • Opportunities for growth: Opportunities for career growth and development, with a focus on customer service and sales.
  • Collaborative team environment: A collaborative and supportive team environment, with a focus on teamwork and customer satisfaction.
  • Training and development: Ongoing training and development opportunities, to ensure that you have the skills and knowledge needed to succeed in your role.