Technical Support Specialist

4 weeks ago


Little Chesterford, United Kingdom Polytec Personnel Ltd Full time

We are seeking an enthusiastic and skilled 1st Line Technical Support professional to join our team at Polytec Personnel Ltd. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide 1st line IT support for all incoming support enquiries
  • Troubleshoot basic areas of the company platform
  • Work with customers on live chat, email, telephone and ticketing services to ensure the best level of service possible
  • Communicate incoming enquiries to relevant teams
  • Escalate issues to 2nd line and Technical Pre-Sales Team as necessary
  • Deliver handovers between the global 1st line technical support team

Requirements:

  • IT experience in a work environment
  • An IT based qualification
  • A strong knowledge of PC hardware, Windows platform and application support
  • Excellent communication skills

This is an office based role and the successful candidate will need to reside within a reasonable commuting distance of Saffron Walden. We offer a competitive salary and a supportive working environment.



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