Technical Support Specialist

3 days ago


Little Chesterford, United Kingdom Polytec Personnel Ltd Full time
Technical Support Specialist

At Polytec Personnel Ltd, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary role will be to resolve technical issues and provide assistance to customers via various communication channels.

Key Responsibilities:
• Troubleshoot and resolve technical issues related to PC hardware, Windows platform, and application support.
• Provide technical assistance to customers via live chat, email, telephone, and ticketing services.
• Collaborate with cross-functional teams to ensure seamless customer support experience.
• Develop and maintain technical knowledge to stay up-to-date with industry trends and technologies.

Requirements:
• 2+ years of experience in a technical support role.
• Strong knowledge of PC hardware, Windows platform, and application support.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

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