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Food and Beverage Host

2 months ago

Bristol, Bristol, United Kingdom Grosvenor Casinos Full time
About the Role

Grosvenor Casinos is seeking a highly skilled and enthusiastic Food and Beverage Host to join our team in Bristol. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating a memorable atmosphere for our guests.

Key Responsibilities
  • Customer Obsession: Provide outstanding customer service, ensuring that every guest has an amazing experience and feels welcomed and cared for.
  • Product Knowledge: Stay up-to-date with current promotions and products, enabling you to make informed recommendations and exceed customer expectations.
  • Service Delivery: Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, ensuring that every product delivered meets the highest standards.
  • Target Achievement: Contribute positively to daily and weekly targets, driving business growth and success.
  • Team Player: Work collaboratively with colleagues to maintain a positive and inclusive team environment, promoting a culture of exceptional hospitality.
Requirements
  • Customer Focus: Demonstrate a passion for delivering exceptional customer experiences and a commitment to exceeding guest expectations.
  • Communication Skills: Possess excellent communication skills, enabling you to effectively interact with customers, colleagues, and management.
  • Product Knowledge: Familiarize yourself with current promotions and products, ensuring that you can make informed recommendations and provide exceptional service.
  • Time Management: Demonstrate strong time management skills, enabling you to prioritize tasks and meet deadlines.
About Us

Grosvenor Casinos is the leading casino operator in the UK, offering a unique and exciting gaming and leisure experience. We are committed to safer gambling and building an inclusive, diverse, and engaged team. As a Food and Beverage Host, you will be an ambassador of exceptional hospitality, delivering outstanding customer experiences and creating a memorable atmosphere for our guests.