Customer Experience Specialist

3 days ago


Heath Hayes and Wimblebury Staffordshire, United Kingdom Sofology Full time

We're looking for a motivated and enthusiastic Sales Advisor to join our team at Sofology, where you'll have the chance to develop your skills and knowledge in a dynamic retail environment.

About the Role

This is a part-time role (20 hours) that requires strong product knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences. As a Sofologist, you'll work closely with customers to understand their needs and preferences, providing expert advice on our range of sofas.

Key Responsibilities
  • Work closely with customers to understand their needs and preferences
  • Provide expert advice on our range of sofas, including fabrics, styles, and features
  • Upsell and cross-sell products to increase average transaction value
  • Maintain a thorough knowledge of our products and services
What We Offer

We offer a competitive salary of £23,000 per annum, plus benefits including:

  • A discount on Sofology products
  • Opportunities for career progression and development
  • A fun and supportive work environment
About Sofology

Sofology is a UK-based retailer with a reputation for excellence in customer service and product quality. Our stores are designed to provide an immersive brand experience, with knowledgeable staff and a wide range of stylish sofas.



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