Customer Service Specialist
2 days ago
"> As a Customer Service Specialist at Avtron Power Solutions, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving skills, and strong relationships building. Your primary focus will be on managing customer service inquiries via various channels, ensuring timely resolution of issues, and maintaining high customer satisfaction levels.
">
"> Key Responsibilities:
"> - Manage customer service inquiries via email, chat, and phone
"> - Enter customer purchase orders, raise commercial invoices, and prepare shipping documents
"> - Update and maintain customer data in SAP
"> - Build and maintain strong relationships with key customer accounts to provide world-class customer service
"> - Act as an advocate for customers to confirm that deadlines are met, products are delivered to specification, and on-time
"> - Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers' needs
"> Qualifications and Skills:
"> - Bachelor's degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
"> - 2-4 years of relevant inside sales or customer service experience
"> - Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
"> - Experience using SAP and CRM systems a plus
"> Benefits:
"> Salary negotiable dependent on experience (£30,000 - £40,000 per annum)
"> 28 days holiday per annum + Bank Holidays
"> Holiday buy scheme up to 5 days per year
"> Salary sacrifice enhanced pension scheme
"> Life Insurance
"> Discount Scheme
"> Performance-based bonus scheme
"> Compressed hours with early finish on Fridays
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