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Airport Operations Manager

4 weeks ago

Luton, Luton, United Kingdom https:jobs-redefined.cositemap Full time

Service Delivery Manager

**Job Summary**

We are seeking a highly experienced Service Delivery Manager to join our onsite APCOA Management team at Luton Airport. As a key member of our team, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations, and delivering exceptional customer service.

**Key Responsibilities**

* Manage and motivate a large team to ensure the smooth running of operations and delivery of exceptional customer service
* Ensure briefings are maintained at the start of each shift in Priority Parking
* Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard
* Monitor and report the SLA performance of the service provided by APCOA
* Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely manner and reported through the correct systems
* Ensure Priority Parking services are performed to the agreed Standard Operating Procedures
* Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines
* Maintain records, mentor, and on-job train employees while identifying external training requirements
* Ensure all timesheets are accurate and forwarded to the operations/Contract Manager in the agreed format and timescale

**Requirements**

* Recent and extensive team management experience
* Extensive customer service experience
* Experience with people management, payroll, and absence monitoring
* Excellent working knowledge of MS Office
* Previous operational or management experience is required for this role

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a leading airport management company
* Collaborative and dynamic work environment

**How to Apply**

If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].