Senior Customer Experience Manager

8 hours ago


Doncaster, Doncaster, United Kingdom CBRE Full time
Job Summary: We are seeking an experienced Senior Customer Experience Manager to lead our CBRE contract with BT. As a key member of our team, you will be responsible for driving a culture of service excellence within a client location, enhancing the brand to internal and external stakeholders. Your daily leadership, management, and development of the contract will ensure financial and operational commitments are met and exceeded. You will deliver exceptional integrated facilities management services, including front of house, reception, and room set-up, and lead a team to meet client requests. A pleasant and positive working environment for BT business users is essential.

Key Responsibilities:
  • Develop and drive a culture of service excellence within a client location.
  • Provide daily leadership, management, and development of the CBRE contract with BT.
  • Deliver exceptional integrated facilities management services.
  • Lead a team to meet client requests.
  • Ensure a pleasant and positive working environment for BT business users.


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