Uxbridge West Hotel Operations Manager

5 days ago


Uxbridge, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Premier Inn in Uxbridge. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day running of the hotel, providing exceptional customer service, and leading a team of staff to deliver a world-class guest experience.

Key Responsibilities:

  • Hotel Operations: Manage the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
  • Team Leadership: Lead and motivate a team of staff to deliver exceptional customer service and achieve business objectives.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Problem-Solving: Identify and resolve problems in a timely and effective manner, minimizing disruption to guests and staff.
  • Communication: Communicate effectively with guests, staff, and other stakeholders to ensure seamless operations and excellent customer service.

Requirements:

  • Experience: Proven experience in a similar role, preferably in the hospitality industry.
  • Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Customer Service: Excellent customer service skills, with the ability to respond to guest needs and resolve issues in a professional manner.
  • Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve problems in a timely and effective manner.
  • Communication: Excellent communication skills, with the ability to communicate effectively with guests, staff, and other stakeholders.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Training and Development: Opportunities for training and development to help you grow and succeed in your career.
  • Collaborative Team: A collaborative and supportive team environment.
  • Whitbread Benefits: Access to Whitbread's benefits, including discounts on food and drink, and other perks.

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