Digital Transformation Leader

15 hours ago


London, Greater London, United Kingdom Brandwatch Full time
Job Title:

Digital Transformation Leader

About the Role:

We are seeking a Digital Transformation Leader to join our team at Brandwatch. As a key member of our leadership team, you will be responsible for driving customer success by ensuring a seamless onboarding experience and fostering self-serve enablement capabilities throughout the customer lifecycle.

Responsibilities:
  1. Oversee the development and implementation of digital transformation strategies that enhance customer experience and improve operational efficiency.
  2. Lead cross-functional teams to develop and execute go-to-market motions that drive growth across the customer lifecycle.
  3. Evaluate and improve onboarding and enablement processes to ensure scalability and fit-for-purpose capabilities aligned with our company's growth stage and customer needs.
Requirements:
  • Proven leadership experience in Customer Success, Operations, or similar roles, with a focus on onboarding and enablement in SaaS or technology-driven environments.
  • Strong track record of improving customer onboarding processes and driving self-service enablement across various customer segments.
  • Experience working with cross-functional teams to drive alignment on customer-facing initiatives, especially in GTM strategy development and execution.
Salary:

$150,000 - $200,000 per year.

Location:

New York City, USA.



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