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Senior Technical Solutions Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Vantage Point Consulting Full time
Job Description

Vantage Point Consulting is seeking a highly skilled Senior Technical Solutions Specialist to join our team.

About the Role

We are looking for a technical expert to provide support and maintenance for our network infrastructure. The ideal candidate will have extensive experience in designing, managing, and supporting networks in customer data centers or cloud environments.

Key Responsibilities
  • Action, update, and resolve logged support incidents in line with SLA commitments.
  • Carry out regular system checks within required timescales.
  • Undertake appropriate system housekeeping activities.
  • Participate in a rota for out-of-hours support.
  • Deploy approved system changes.
  • Produce and update support documentation.
  • Produce regular reports.
  • Management and administration of backup systems.
  • Provide support for Business Continuity activities.
Essential Skills & Experience (Technical)
  • In-depth knowledge and extensive experience in the design, management, and support of networks in customer data centers or cloud environments.
  • Extensive experience and knowledge of network security devices and configuration (Cisco ASA, CheckPoint, Palo Alto, Fortinet, or similar).
  • In-depth knowledge of VPN technologies (Cisco, CheckPoint, Palo Alto).
  • Extensive knowledge of network switches (Meraki, Cisco, Aruba).
  • Core network skills to include, routing (OSPF, BGP, MPLS, etc), switching (VLANS, STP, Stacking, etc).
  • Strong understanding of corporate LAN and WAN data networks.
  • Knowledge of WAF (Cloudflare, Azure).
Essential Skills & Experience (Non-Technical)
  • Commitment to delivering a quality service.
  • Excellent communicator, able to articulate issues and solutions to customers, third-party, and internal contacts, both written and verbally.
  • Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people/teams.
  • Ability to prioritize/reprioritize effectively and develop contingency plans.
  • Able to work to agreed standards and practices.
  • Can identify broken processes and draft solutions.
  • Understands customer needs as well as service commitments and can deliver to them.
  • Able to produce high-quality documentation.
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable.
  • Good knowledge of Microsoft Visio and experience creating network documentation.
  • Experience operating in a change control and configuration management environment.
Desirable Skills / Experience / Qualifications
  • Azure (AZ-700/AZ-104) or AWS Certification (Certified Advanced Networking).
  • CCNP certification or equivalent experience.
  • Experience supporting Meraki wireless networks.
  • Experience of Virtual Data Centre networking e.g., Amazon AWS & Azure.
  • Experience using network management and monitoring tools.
  • Knowledge of IDS/IPS, RSA, TACACS, ISO27001/PCI.
  • Understanding and experience of VoIP technologies.
  • Current UK Driving license.