Technology Support Specialist
5 days ago
About The Role
The role of Service Desk Analyst at Paragon Banking Group PLC is a dynamic and challenging position that requires excellent communication skills and the ability to work in a fast-paced environment. The ideal candidate will have a strong technical background, with the ability to troubleshoot and resolve complex IT issues with minimal supervision.
Duties and Responsibilities
- Provide timely and effective technical support to employees and customers, via phone, email, or in-person
- Manage user administration, including desktop setup and maintenance, within the limits of security policies
- Liaise with third-party vendors to arrange on-site visits and resolve technical issues
- Configure hardware for new starters, ensuring seamless onboarding
- Ensure desktop operating systems and core applications are maintained according to agreed procedures
- Support project initiatives and collaborate with other teams as required
- Assist in the remediation of technical faults and security vulnerabilities
- Perform infrequent travel to support remote locations, as needed
- Manage ticket queues to ensure timely resolution and effective triage
- Provide telephony system support, including creating and modifying user telephone numbers
- Follow core processes and procedures, such as change control and incident logging
- Maintain accurate records and update documentation, as necessary
About You
We are seeking a highly motivated and organized individual with excellent communication skills and a strong technical background. The ideal candidate will be able to work effectively in a team environment, with a strong focus on problem-solving and customer satisfaction.
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with minimal supervision
- Strong technical background, with experience in troubleshooting and resolving complex IT issues
- Excellent problem-solving skills, with a focus on customer satisfaction
- Ability to work effectively in a team environment
- Flexibility to support the business outside of normal working hours
About Us
Paragon Banking Group PLC is a leading financial institution, committed to providing exceptional customer service and support. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.
Benefits
- Competitive salary and benefits package
- Generous holiday allowance, with a day off for your birthday
- Paid community volunteering opportunities
- Company-wide profit-sharing bonus
- Pension plan, with employer contributions
- Life assurance and personal accident cover
- Opportunities for professional growth and development
About Our Culture
We are committed to creating a positive and inclusive work environment, where employees can thrive and reach their full potential. We offer a range of benefits and programs to support employee well-being, including flexible working arrangements, employee assistance programs, and opportunities for professional development.
Contact Us
For more information about this role, please contact our HR department at [insert contact information]. We look forward to hearing from you
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