Restaurant Operations Manager

5 days ago

Ely, Cambridgeshire, United Kingdom Lounges Full time

Unlock your potential as a Restaurant Operations Manager at Lounges

Lounges are known for their exceptional service and welcoming atmosphere, and as a Restaurant Operations Manager, you'll play a key role in maintaining this high standard. You'll work closely with the General Manager to ensure that every customer leaves happy, and that the team is motivated and engaged.

As a Restaurant Operations Manager, you'll be responsible for supporting the day-to-day running of the Lounge, including rotas, team engagement, and customer feedback. You'll also be involved in driving sales, team retention, training, and customer service. If you're a natural leader with a passion for hospitality, this could be the perfect opportunity for you.

The Benefits:

  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

What we're looking for:

  • You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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