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    {"key_points": ["Responsible for ensuring smooth and efficient operations in the reservations department.", "Deliver high-class guest service experiences to our valued customers.", "Oversee and coordinate the pre-arrival process of special guests and VIPs.", "Manage all booking processes to meet Forbes standards.", "Work towards achieving budgeted targets."]...

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Luxury Building Operations Manager

2 months ago

Leatherhead, Surrey, United Kingdom PropRec Full time
About the Role

We are seeking an experienced Property Management Specialist to manage a Residential Development in a luxury building. This is a full-time position with a competitive salary and benefits package.

Key Responsibilities
  • Oversee the general operations of the building, including managing a team, ensuring an exceptional service is delivered to residents, and maintaining a safe and compliant environment.
  • Develop and implement marketing strategies to promote the site and drive rentals to maximum capacity.
  • Plan and deliver events to engage with the local community and build interest in the property.
  • Manage expenses and ensure they are aligned with the budget.
  • Deal with escalated complaints in a sensitive and efficient manner, ensuring a solution is always found.
  • Liaise with other areas of the business, including maintenance, facilities, and finance.
  • Oversee recruitment activity for on-site staff and develop the on-site team with training to ensure a consistently high standard.
Requirements
  • Arla qualification (desirable but not essential)
  • Experience in managing a team effectively
  • Passion for delivering exceptional customer service
  • Excellent knowledge of building compliance, H&S, and general maintenance standards
  • Excellent communication and interpersonal skills
  • Resilience and ability to work under pressure
  • Proactivity and ability to use own initiative
About the Company

We are a well-established business with a strong reputation for delivering high-quality services. We offer a competitive salary and benefits package, as well as opportunities for growth and development.