Deputy Care Manager
2 weeks ago
Job Title: Deputy Care Manager
About the Role:
We are seeking a highly experienced and motivated individual to join our team as a Deputy Care Manager. As a Deputy Care Manager, you will play a key role in the development and delivery of high-quality domiciliary care services to our clients.
Key Responsibilities:
- Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high-quality private domiciliary care service for older people in the local area.
- Promote the highest standards of care and service with a focus on person-centred care.
- Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
- Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
- Ensure successful operation of quality control systems and perform quality assurance visits for clients.
- Continually review and improve processes to ensure the most effective and efficient service is always being delivered.
- Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
- Ensure relevant reports are forwarded to relevant bodies, such as the CQC, Care Inspectorate, and Safeguarding.
- Promote a positive culture in line with the Home Instead ethos and values.
- Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly, ensuring safe staffing levels.
- Take part in disciplinary investigations, interviews, and meetings, following company policy and in conjunction with advice from the HR Provider.
- Ensure that policies and procedures are adhered to by all employees.
- Maintain the accuracy and integrity of data across all relevant platforms.
- Keep up to date with changes in legislation and regulations.
- Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
- Ensure compliance with Home Instead's Equality and Diversity Policy, in respect of employment and service delivery.
Qualifications and Experience:
- Extensive care experience with a proven track record in providing consistent excellent customer service.
- Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
- Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
- Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
- Strong skills in conducting care assessments and care planning.
- Good understanding of systems and processes.
- Excellent interpersonal and communication skills.
- Ability to inspire others and build fantastic working relationships.
- Strong organisation and planning skills.
- Drive and motivation to take on a broad role and develop care services.
- Passionate about providing the highest quality of care.
- Commercially aware and have strong influencing and negotiating skills.
- Demonstrate achievement of business growth targets.
- Ability to work well and accurately under pressure.
- Be responsive, agile, and remain calm whilst dealing with multiple priorities.
- Be flexible to meet demands of the business, including participating in an on-call rota.
- Good working knowledge of IT Systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, with the ability to learn and adopt new technologies where appropriate.
- Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
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