Deputy Operations Manager

1 month ago

West Wickham, Greater London, United Kingdom Secure Care UK - Bases Full time
Job Summary

We are seeking a highly skilled and experienced Deputy Care Operations Manager to join our team at Secure Care UK - Bases. As a key member of our operations team, you will be responsible for ensuring the highest standards of patient care and safety while maintaining a positive and productive work environment.

Key Responsibilities
  • Enforce health and safety standards, monitoring compliance with legislation on a daily basis.
  • Act as a role model for quality patient care, embodying the Company values, competencies, policies, and procedures at all times.
  • Be the custodian of the Code of Conduct, instilling professional behavior within the team.
  • Monitor patient care standards for the team, fostering a learning culture and providing creative solutions for continuous improvement.
  • Coordinate recruitment, induction, development, and retention of the team.
  • Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking, and coaching.
  • Observe and identify potential development areas within the team's performance, ensuring they have the skills and motivation to achieve objectives and business goals, while managing poor performance for improvement.
  • Manage the accurate implementation of electronic systems for capturing required data, resolving issues in a timely manner.
  • Balance professional administration duties with the needs of the team during patient transitions.
  • Take accountability for own continual professional development and reflective practice for learning.
  • Achieve business KPIs, goals, and objectives.
  • Ensure all vehicle standards are maintained to the highest level achievable.
  • Respond positively to change by supporting and delivering Company new initiatives.
  • Manage rotas effectively to optimize productivity and efficiency, balancing high standards of care for patients.
  • Utilize available reports and data to make commercial and effective decisions in a fair and equitable manner, including timesheet approval.
  • Provide support for teams when on call.
  • Assume the role of business development as required, ensuring all opportunities are maximized through networking and relationship building with clients and partners.
  • Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
  • Collaborate respectfully with Company departments to facilitate deployments, audits, checks, and standard operating procedures for effective implementation and maintenance.
  • Ensure all work activities for the teams are in line with legislation.
Competency Profile

Our Leaders:

Safety First Level 3

Emotionally Intelligent Level 3

Commerciality Level 3

Unifying Level 3

Rational Level 3

Effective Level 3

Our core team competencies:

Considerate Level 4

Accountability Level 4

Respect Level 4

Empathy Level 4

Key Indicators to Assess Development to Line Manager:

  • Encourage teamwork and best practice across all bases.
  • Support with succession.
  • Start to perform duties as required by the next level.
  • Demonstrate commerciality.
Background and Experience
  • Previous people supervision experience required.
  • Previous healthcare and driving experience essential.
  • Ability to adapt positively to change.
  • Able to communicate core competencies and demonstrate them as a role model for the team.

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