Store Operations Manager
24 hours ago
As a Deputy Online Store Manager at JBM1200 Inc, you will be responsible for leading and inspiring the team to deliver exceptional customer service while managing the store in the absence of the Store Manager. This is an excellent opportunity to develop your leadership skills and take ownership of the store's operations.
The successful candidate will have experience leading and developing a team in a fast-paced environment, with excellent communication skills and a knack for time management and problem-solving. They will also be confident in providing unmatched customer service and have the ability to monitor, manage and improve key performance indicators (KPIs).
Key Responsibilities:
- Set a high standard for the Store Team and customers
- Independently manage the store in the absence of the Store Manager
- Lead and inspire the team to achieve their full potential every day using our Leadership & Company Principles
- Ensure seamless delivery management, till area monitoring, and KPI tracking
- Provide exceptional customer service and address all customer queries
- Ensure compliance with Health and Safety laws, standards, and guidelines
- Proven experience in leading and developing a team in a challenging retail environment
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Able to motivate and support colleagues through every shift
- Pride in delivering outstanding customer experiences
- Ability to track and enhance KPIs
- Competitive salary: £35,000 - £42,000 per annum, based on equal opportunities and pay structures
- Generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, pension scheme, ongoing training, and enhanced family leave
- Opportunity to develop leadership skills and take ownership of store operations
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