AWS Cloud Infrastructure Specialist

AWS Cloud Infrastructure Specialist

This role requires working onsite 3 days a week at our office, with the option to work from home 2 days a week.

We are seeking an experienced AWS Support Engineer to manage, monitor, and troubleshoot our cloud infrastructure on Amazon Web Services (AWS). In this position, you will handle escalated tickets from first-line support, resolve complex cloud issues, and ensure the security and performance of our AWS environment.

Responsibilities

1. Take ownership of second-line incidents escalated from the 1st Line Support team, ensuring timely resolution.
2. Troubleshoot AWS-related issues, such as network configurations, connectivity problems, and system performance issues.
3. Manage and maintain cloud-based systems and services on AWS, ensuring availability, scalability, and performance.
4. Handle system monitoring and health checks across various AWS services, including EC2, RDS, S3, Lambda, and VPC.
5. Work closely with 3rd line engineers, solution architects, and developers to resolve complex issues and implement long-term fixes.
6. Automate routine tasks, such as backups, updates, and system scaling, using AWS tools like CloudFormation, AWS CLI, and Lambda.
7. Develop scripts for system maintenance, automation of incident resolution, and performance tuning, using Python, PowerShell, or Bash.
8. Maintain and update system documentation, runbooks, and standard operating procedures related to AWS infrastructure.

Requirements

1. Strong knowledge of AWS core services, including EC2, S3, VPC, and Lambda.
2. Experience with automation and scripting, using Python, PowerShell, or Bash.
3. Familiarity with AWS CloudWatch, CloudFormation, and infrastructure-as-code tools.
4. Proficiency with Linux or Windows Server in a cloud environment.
5. Solid understanding of AWS security best practices, including IAM, encryption, and VPN.

About Us

Comms-care, part of the Ingram Micro Group, is a multi-award-winning, channel-only, leading IT Service Provider supporting customers across the UK and Ireland. Our HQ is situated on Cheshire Business Park, and we pride ourselves on our #oneteam mentality, allowing us to deliver phenomenal service to our customers in a predominantly remote-based environment.