Restaurant Operations Manager

6 hours ago


Preston, Lancashire, United Kingdom Tim Hortons Full time

At Tim Hortons, we're looking for an experienced Restaurant Shift / Floor Manager to join our team on a permanent basis.

The successful candidate will be responsible for supporting the Restaurant Manager in ensuring exceptional customer service and operational efficiency.

This is a great opportunity for someone who is passionate about leading a dynamic team, thriving on customer satisfaction, and has a healthy obsession with coffee.

We offer a competitive salary of up to £12.50 per hour, based on location and experience.

Key Responsibilities:
  • Treating customers as top priority and leading by example.
  • Supporting the whole team to maintain operational efficiency and conducting regular store walks.
  • Providing feedback to all members of the team on performance, setting goals and objectives, and providing support and guidance.
  • Performance management when necessary, working with the HR Department.
Driving Sales:
  • An in-depth understanding of sales, popular products, peak trade times, and adjusting accordingly.
  • Constantly evaluating where the restaurant could improve and focusing on continuous improvement.
Operations:
  • Key Performance Indicators, such as sales, employee turnover, Food safety, and Health & Safety standards.
  • Weekly stock orders and ensuring that all incoming orders are checked for quality.
  • Maintaining optimal inventory levels.
  • Ensuring operational standards/cleanliness within the restaurant, including food quality, food hygiene standards, customer experience, speed of service, and hospitality.
  • Implementing a Health and Safety program in the restaurant and focusing on accurate and prompt reporting of any accidents or incidents to the Regional Manager.


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