Restaurant Operations Manager
6 hours ago
At Tim Hortons, we're looking for an experienced Restaurant Shift / Floor Manager to join our team on a permanent basis.
The successful candidate will be responsible for supporting the Restaurant Manager in ensuring exceptional customer service and operational efficiency.
This is a great opportunity for someone who is passionate about leading a dynamic team, thriving on customer satisfaction, and has a healthy obsession with coffee.
We offer a competitive salary of up to £12.50 per hour, based on location and experience.
Key Responsibilities:- Treating customers as top priority and leading by example.
- Supporting the whole team to maintain operational efficiency and conducting regular store walks.
- Providing feedback to all members of the team on performance, setting goals and objectives, and providing support and guidance.
- Performance management when necessary, working with the HR Department.
- An in-depth understanding of sales, popular products, peak trade times, and adjusting accordingly.
- Constantly evaluating where the restaurant could improve and focusing on continuous improvement.
- Key Performance Indicators, such as sales, employee turnover, Food safety, and Health & Safety standards.
- Weekly stock orders and ensuring that all incoming orders are checked for quality.
- Maintaining optimal inventory levels.
- Ensuring operational standards/cleanliness within the restaurant, including food quality, food hygiene standards, customer experience, speed of service, and hospitality.
- Implementing a Health and Safety program in the restaurant and focusing on accurate and prompt reporting of any accidents or incidents to the Regional Manager.
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Restaurant Operations Manager
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