Interim Director of Savings Business

1 month ago


Nottingham, Nottingham, United Kingdom The Nottingham Full time
Job Responsibilities: We're looking for an experienced professional to fill the role of Interim Senior Director of Operations at The Nottingham. As a key member of our leadership team, you will be responsible for driving operational excellence, delivering good customer outcomes, and maintaining SLAs across the Digital and Savings teams. Your duties will include developing functional induction and training plans, managing a quality control framework, and leading the implementation of new policies and procedures.

  • Deliver excellent customer outcomes and maintain high standards of service delivery.
  • Analyse regulatory changes and implement compliance actions, ensuring seamless integration with existing processes.
  • Manage corrective actions for the Branch support and Digital/Central engagement teams, promoting a culture of continuous improvement.


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