Credit Card Portfolio Strategist

3 days ago


London, Greater London, United Kingdom JaJa Finance Ltd Full time
Job Description

At JaJa Finance Ltd, we are looking for a highly motivated Senior Customer Engagement Leader to lead our efforts in developing and executing lifecycle activities that drive customer engagement and retention.

The ideal candidate will have a strong background in customer lifecycle management, with experience in analyzing customer data to inform strategic decisions. They will be able to develop and implement effective lifecycle activities that meet the needs of our existing credit card customers, while also driving business growth.

  • Lead Lifecycle Activity Development: Develop and implement comprehensive lifecycle management strategies across different brands, working closely with stakeholders to ensure successful delivery.
  • Manage Customer Insights: Analyze customer data to identify trends and preferences, informing lifecycle activity recommendations that drive product engagement and support customer credit card needs.
  • Collaborate with Business Units: Work closely with various business units to ensure seamless execution of lifecycle activities, leveraging project management skills to overcome challenges.

Required Skills and Qualifications:

  • Experience in Customer Lifecycle Management: A proven track record of developing and managing customer lifecycle activities is essential for this role.
  • Excellent Project Management Skills: The ability to plan, think critically, and adapt to changing circumstances is crucial for success in this position.
  • Strong Stakeholder Management: Excellent communication and interpersonal skills are required to collaborate effectively with various teams and stakeholders.

Benefits:

  • Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
  • Pension Scheme: We offer a contributory pension scheme to support your financial well-being.
  • Health Insurance: We provide private health insurance to protect you and your loved ones.


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