Customer Service Leader

1 day ago


Portsmouth, Portsmouth, United Kingdom Pandora AS Full time
About the Role:

We are seeking an experienced Sales Floor Manager to join our team at Pandora A/S. As a Sales Floor Manager, you will play a key role in driving sales and profitability in store, while delivering exceptional customer service and creating special memories for our customers. This is an exciting opportunity to join a dynamic and fast-paced retail environment and take your career to the next level.

**Key Responsibilities:**

* Monitor store sales figures and identify opportunities to increase sales and revenue

* Handle serious complaints that have been escalated and provide a high level of customer service

* Achieve and exceed individual and store sales targets by using effective selling skills and focusing on up-selling, UPT, ATV and productivity

* Build the bond between our brand and our customer by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs

**What You'll Need:**

* Proven experience in driving sales and profitability in store

* Passion for driving a culture of exemplary customer service

* Strong communication skills in order to establish and coach a high performing team

* Ability to be adaptable and flexible to changing business needs

* Positive, can-do attitude with a contagious enthusiasm for Pandora product and core values

* Well-presented appearance with a taste for desirable products and a passion for retail

**About Us:**

Pandora A/S is a leading brand in the desirable consumer product retailing industry. Our company is dedicated to providing excellent customer service and creating special memories for our customers. We are committed to recruiting talented individuals who share our values and are passionate about delivering exceptional results.

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