Hospitality Manager
4 weeks ago
Lounges are unique environments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the high standards of our Lounges. Your key responsibility will be to lead a team of 14 staff members to ensure that every customer leaves satisfied. This requires a strong focus on delivering excellent service, managing staff performance, and maintaining a clean and welcoming environment.
The Benefits
- Tips shared equally among team members based on hours worked
- Paid breaks
- Staff food provided on every shift, regardless of hours worked
- 50% discount on food in all three brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives, such as all-expenses-paid trips
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
- You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take on a management role with a background in restaurants, bars, cafes, or coffee shops.
- You will have experience working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision while adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
Learn more about us on LinkedIn or @life.at.lounge on TikTok
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