Office Manager

5 hours ago

Brighton, Brighton and Hove, United Kingdom Right at Home Full time

{"h1": "Office Manager Job Description", "p": "At Right at Home, we are seeking an experienced Office Manager to join our team. As an Office Manager, you will be responsible for managing the administration function of our office, including handling incoming telephone and internet enquiries, recruitment and orientation of carers, scheduling care and monitoring operational performance.

In addition to office administration tasks, this role will manage inside sales enquiries and develop relationships with clients and their families.

Key responsibilities include:

* Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, handling information requests, feedback, general care enquiries and complaints.
* Scheduling services using VisualCare, recovering information on clients and carers for input into the system.
* Providing client and family education on the nature of services that are available and the effect and benefit of the care plan.
* Arranging initial client appointments for the Care Management staff.

Administrative Functions:

* Implementing and maintaining all relevant operating systems, including VisualCare, VisualCare CRM, policies & procedures & service conditions for carers, nurses & other care professionals.
* Implementing and maintaining computer systems and office equipment.
* Implementing and maintaining telephone and communications systems.
* Organisation of the office layout and arrangements, including equipment, stationary, cleaning, catering, staff amenities.
* Ensuring that client enquiries are handled in a professional and effective manner to support the care management team with selling services to families.
* Assisting with managing the recruitment and orientation of the Care Team.
* Serving as a liaison with the accounts department, ensuring proper billing in line with the care plan.
* Assisting management with business development opportunities across a range of referral sources.

Documentation:

* Ensuring all documentation is accurately and comprehensively completed 'as you go' in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
* Maintaining contemporaneous records and documentation in accordance with quality standards frameworks and organisational policies and procedures.

Leadership:

* Participating and contributing to the planning processes, policy and procedure development relating to area of responsibility.

Culture:

* Promoting and developing a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home by ensuring all staff feel they are valued and important contributors to the team.
* Promoting and committing to a continuous journey of personal growth of all staff and clients.
* Undertaking projects as requested.
* Updating knowledge and skills by pursuing continuing professional development.
* Analytical and report writing skills.
* Computer literacy.

Key Selection Criteria:

* Appropriate qualifications and experience as an office manager.
* Driver's License and comprehensively insured dependable private vehicle.
* Demonstrated ability to communicate effectively with Clients/ significant others and members of the Care Team.

If you are a motivated and experienced Office Manager looking for a new challenge, please apply today"}

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