Claims Operations Efficiency Specialist
4 weeks ago
Position Overview
CNA Hardy is seeking a highly skilled Claims Operations Efficiency Specialist to support the Claims Operations team in shaping and applying the company's claims strategy. The successful candidate will drive improved performance and continuous improvement measured via key performance indicators (KPIs), while instilling discipline and integrity through adherence to core principles and procedures.
Key Responsibilities
- Develop and implement data-driven strategies to improve claims processing efficiency
- Collaborate with the Claims Operations Director to create, implement, and continually improve a control framework and reporting oversight that aligns to consistent monitoring of claims department controls
- Analyse performance of outsourced arrangements, including TPAs, experts, and DXC, to identify areas for improvement
- Meet all reporting and governance requirements, including Lloyd's Minimum Standards, Conduct Risk, and Solvency II
- Stay up-to-date with new products and initiatives, providing recommendations for implementation and onboarding
Requirements
- Strong understanding of business objectives and market landscape
- Intellectual curiosity and ability to plan and organise own role effectively
- Strong mathematical and statistical ability, with experience in analytical and problem-solving skills
- Effective communication skills, with ability to work with stakeholders across Claims
About CNA Hardy
CNA Hardy is a leading provider of insurance and reinsurance solutions. We are committed to delivering exceptional service and value to our customers and partners.
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