Client Service Manager

2 weeks ago


Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time
Key Responsibilities

We are looking for an experienced Service Delivery Manager to join our team in Nottingham. In this challenging yet rewarding role, you will be responsible for leading the day-to-day service delivery operations to ensure seamless, high-quality service for clients. This includes building and maintaining strong relationships with clients, managing the end-to-end service delivery process, and developing and implementing strategies to improve service quality and client satisfaction.

You will work closely with internal teams and clients to identify needs, solve problems, and drive continuous improvements. This role requires excellent communication, leadership, and problem-solving skills to manage both client expectations and operational performance. You will also be responsible for monitoring service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring adherence to agreed standards. Additionally, you will provide leadership and guidance to the service delivery team, fostering a culture of collaboration, accountability, and high performance.

This exciting opportunity offers a competitive salary and benefits package, along with career growth and professional development opportunities. We are looking for someone who is passionate about delivering exceptional services and making a real impact.

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