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Customer Service Representative

2 months ago

Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time
Job Overview

We are seeking a skilled Customer Services Associate to join our team at SS&C Technologies Holdings. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, answering their queries, and resolving any issues that may arise.

Key Responsibilities

  • Respond to customer inquiries via phone, addressing their concerns and providing solutions in a timely and professional manner.
  • Work closely with internal teams to resolve complex customer queries, ensuring a high level of customer satisfaction.
  • Develop a thorough understanding of our investment products, including ISAs, Unit Trusts, Investment Trusts, and OEICs.
  • Participate in comprehensive training programs to enhance your skills and knowledge, enabling you to excel in this role.
  • Collaborate with colleagues to achieve team goals, promoting a positive and supportive work environment.

Requirements

  • Previous customer service experience, either face-to-face or over the phone.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Organizational skills, with the ability to work independently and prioritize tasks effectively.
  • Basic computer skills, with proficiency in using software applications.
  • Empathy and understanding of clients' needs, with a keenness to provide exceptional customer service.

What We Offer

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. As a Customer Services Associate, you will have the opportunity to develop your skills and knowledge, working with a talented team of professionals who share your passion for delivering exceptional customer service.