IT Operations Lead

2 weeks ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time
Job Description

The Department of Work & Pensions - Digital is seeking an experienced Service Management Expert to lead the delivery of high-quality IT services across various products and platforms. You will be responsible for overseeing the operational stability, robustness, and resilience of our live services.

In this role, you will define and drive the ITSM strategy for data platforms, oversee performance, patching, FinOps, and security. As the primary escalation point for business and supplier stakeholders, you will ensure high-level service satisfaction and address any issues promptly.

About Us

DWP is the UK's largest government department, helping people into work and making payments worth over £195 billion annually to support millions of people.

Key Skills and Qualifications
  • Experience leading and facilitating teams in a modern digital IT support environment.
  • Ability to deliver high-quality results in a fast-paced environment.
  • Experience in developing and continually improving service management policies, standards, and guidance.
What We Offer

We offer competitive pay up to £77,740, a brilliant civil service pension with employer contributions worth 28%, flexible working hours, discounts, interest-free loans, professional development opportunities, and more.

Location

You will join us in one of our brilliant digital hubs in Blackpool, Manchester, or Newcastle, whichever location is most convenient for you.



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