Senior Service Management Professional

4 days ago


London, Greater London, United Kingdom La Fosse Full time
Senior IT Service Management Position at La Fosse

We are currently seeking a Senior IT Service Management professional to join our team at La Fosse. As a key member of our service delivery team, you will be responsible for leading the management of our customers' IT services, ensuring that they receive exceptional service and value.

About the Job:

  • Develop and implement effective service management strategies, resulting in improved service quality and customer satisfaction.
  • Lead a team of IT service management professionals, providing guidance and coaching to ensure excellent performance.
  • Collaborate with internal stakeholders to identify and prioritize service management initiatives, resulting in increased efficiency and effectiveness.
  • Maintain strong relationships with customers, ensuring that their IT needs are met and exceeded.

Key Qualifications:

  • At least 5 years' experience in IT Service Management, with a strong focus on service delivery and customer relationship management.
  • Strong leadership and people management skills, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to engage at all levels.
  • ITIL certification and a passion for continuous improvement.

Salary: £65,000 - £90,000 per annum (dependent on experience), plus benefits and bonus potential.



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