Senior IT Support Professional
7 days ago
Job Title: Senior Digital Analyst
">">About the Position">">We are seeking a skilled Senior Digital Analyst to join our team in Hackney and help us deliver high-quality user experiences across all areas of the ICT service.
">">Main Responsibilities">">- User Experience Design: Design and implement fit-for-purpose systems and guidance to deliver high-quality user experiences.">">
- Team Leadership: Lead a team of professionals who provide exceptional user-centred services, supporting users to get full value from digital tools and equipment.">">
- Security and Compliance: Ensure that the Council's values and practices meet objectives for security, financial prudence, and transparency, inclusion, and sustainability.">">
- Collaboration and Communication: Contribute to the work of a multidisciplinary team, promoting the sharing of expertise and creating opportunities for continuous learning and development.">">
- Council-Wide Initiatives: Contribute to Council-wide and directorate initiatives that achieve and implement the Mayor's priorities and corporate objectives.">">
- Out-of-Hours Support: Provide out-of-hours support to users on a rota basis with other Senior managers and the Head of service.">
- System Administration: 12 months+ experience of system administration in iTrent HR & Payroll system.">">
- Configuration and Maintenance: Understanding and experience of handling organisation and payroll system configuration and maintenance.">">
- Security Administration: Security access administration (setting up, testing & applying function & data accesses, setting up and maintaining user records).">">
- Self-Service Solutions: Experience of configuring/supporting users with Employee & Manager Self Service (electric theme) including payslips, absence, time & expenses, and learning & development.">">
- Query Investigation: Experience of investigating queries from back office operational teams (payroll, HR, pensions).">">
- Batch and Workflow Management: Experience of configuring/maintaining batches and workflows.">">
- Reporting and Auditing: Experience of system reports and auditing function.">">
- System Upgrades: Experience of configuring new functions and administering system upgrades.">
We offer a competitive salary of £170 - £200 per day (umbrella) and flexible working arrangements.
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