Drinks Dispense Industry Specialist

3 weeks ago


Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time

About the Role

As a Maintenance Planner at Innserve Ltd, you will play a key role in planning and organising the daily activities of our field-based Technicians.

Your primary responsibility will be to act as the first point of contact for our Technicians, Team Managers, and customers, ensuring they are ready for visits and that work is completed by the expected date.

You will have the opportunity to develop strong relationships with stakeholders, including field engineers and customers, and contribute to the success of our growing team of drinks dispense industry specialists.

Key Responsibilities

  • Plan and coordinate daily activities for field-based Technicians
  • Communicate effectively with customers and stakeholders to ensure seamless service delivery
  • Work collaboratively with the team to achieve wider goals and objectives
  • Develop and maintain strong relationships with customers and field engineers

What We Offer

  • Competitive salary (£22,907 pa, pro rata for the length of the fixed-term contract)
  • Hybrid working: offering flexibility and a great work-life balance
  • Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'
  • Core benefits: life assurance, access to the Help@hand app, and exclusive retail discounts
  • Free refreshments: complimentary on-tap soft drinks and premium hot drinks
  • Development opportunities: in-house training and support for external qualifications and apprenticeships

Requirements

  • Confident communication skills, with experience in administration, CRM systems, MS Office, customer service, or call centre environments
  • Ability to work independently, with strong attention to detail and organisational skills
  • Flexibility to support colleagues and work with changing priorities
  • Licensed trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential

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