Energy Team Manager
3 days ago
We're driving the global renewable energy revolution, and we need a talented Sales Team Manager to join our Low Carbon Energy Products Team.
As a key member of our team, you'll be responsible for managing a frontline sales team, working directly with domestic customers to bring Low Carbon Energy Products to the masses.
Your team will be the face and voice of Octopus Energy Services, advising and supporting customers throughout their journey towards getting Solar Panels installed at their property.
We're looking for an experienced sales professional with a genuine passion for team development and coaching. An interest in sustainability is essential, along with a passion for bringing to life the real benefits of our offer and understanding the importance of providing customers with a truly exceptional experience.
Key Responsibilities:- Manage your sales team to identify and win new business with customers.
- Distribute and manage sales leads across the team and ensure these are managed in a timely manner.
- Ensure the team diligently develops sales pipelines with customers - from lead through to delivery, meeting (and ideally exceeding) targets set.
- Implement a performance management culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance against these objectives.
- Recruiting and growing your team for success.
- Forecasting team performance.
- Ensuring outstanding customer service, facilitating the recording of customer satisfaction and sharing best practice measures.
- Support the team in spreading the word about new products.
- Collaborate with other sales team managers to share best practices and develop a consistent approach to drive performance across all teams.
The ideal candidate will have:
- A proven track record of managing a B2C internal (phone-based) team.
- A ruthless focus on performance development, team management, and continuous improvement.
- Previous sales management experience within a B2C consultative environment, preferably in energy technology and decarbonisation.
- A strong passion for delivering excellent customer experiences.
- An ability to demonstrate a completer finisher mentality and understand processes as a whole, seeing the why behind each section of the business and how that creates the entire vision.
- A start-up/entrepreneurial mindset, able to adjust to change and keep up with a fast-moving business.
- Able to develop a base technical product knowledge to support how we will help our customers navigate to achieve low carbon energy use in their homes, through our products.
- A background or interest in Solar would be ideal but not essential.
What We Offer:
- A competitive salary ranging between £60,000 - £80,000 per annum, depending on experience.
- A comprehensive benefits package, including a pension scheme, life insurance, and employee assistance program.
- The opportunity to work with a dynamic team dedicated to driving the renewable energy revolution.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A flexible working arrangement to support your work-life balance.
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